India's telecom market, among the world's largest, has experienced significant growth in the past decade, contributing to the country's socio-economic development and bridging the rural-urban digital gap.

India's booming telecom market, driven by affordable tariffs, widespread mobile number portability adoption, expanded 3G and 4G coverage, and evolving consumer patterns, is poised for 5G expansion. High-speed internet demand fuels industry growth, with AI and IoT applications heralding transformative possibilities. Government initiatives like Make in India and the PLI scheme have spurred local manufacturing, establishing India as a global leader in telecommunications.

Grant Thornton Bharat is committed to empowering organisations with the resources they need to thrive in today's rapidly evolving business landscape. Survival and growth for organisations would hinge on embracing a strategic and agile business model.

The Grant Thornton Bharat advantage

  • Experience across the value chain
  • Functional support for enhancing value
  • Business support for unlocking value
  • Experience across the value chain
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    We bring extensive experience across the value chain, serving as trusted partners to telecom mobile operators, equipment manufacturers, infrastructure providers, and communication service providers.
  • Functional support for enhancing value
    Functional support for enhancing value
    Our team provides a comprehensive range of services, including risk and governance solutions, ESG services, tax and regulatory support, cybersecurity and tech advisory, as well as finance, accounting, compliance services, and digital transformation.
  • Business support for unlocking value
    Business support for unlocking value
    Excelling in deal advisory, transaction support, corporate restructuring, and IPO advisory, we maximise value potential for our clients.

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    Internal audit services to telecom service provider

    Problem statement
    The company is one of the leading telecom service providers in India. Grant Thornton Bharat was engaged to provide IA and IFC services.
    Our Solution
    We implemented a risk-based integrated IA approach to address IA, IFC IT, and anti-fraud risks during our audit review. Our rolling IA plan spans three years, focusing on high-risk areas annually, and incorporates extensive analytics across all corporate levels. By adopting leading practices and automation, we enhanced audit execution and documentation. Our review included internal audits of key telecom processes such as retail sales, customer billing, roaming, network management, regulatory compliance, and ITSM.
    Impact
    We provided extensive subject matter expertise to the client and enhanced the assurance over design and operational effectiveness of the controls. The client also utilised our pragmatic recommendations to mitigate key risks in the audit areas.

    Staff augmentation services to a telecommunications service provider

    Problem statement
    The company is one of the leading telecom service providers in India, and they required staff augmentation services.
    Our solution
    Some of the key activities that we assisted the client with under staff augmentation included AGR computation for the calculation of license fee and spectrum usage charges and scenario analysis, data migration checks to SAP from the legacy systems, and computation of distribution and channel payouts.
    Impact
    The client developed baseline documentation to conduct internal assessments and enhance decision-making. They also implemented a centralised repository for documentation management.

    Internal audit using data analytics

    Problem statement
    The company is the world's leading and most diverse derivatives marketplace. We were appointed to deploy specialised resources for data analytics.
    Our solution
    We deployed analytics specialists as part of the internal audit team, and a combination of data analytics tools (Python, SQL, and Tableau) were used for IA engagement. As part of the planning phase, our knowledge repository was used to develop analytics objectives. DA team helped the IA team in identifying trends and anomalies in the data, which enabled the IA team to focus on high-risk areas. 100% records were tested as a part of testing control effectiveness rather than a sample-based approach. Analysis results were presented to the Senior Management and the Board using interactive dashboards in Tableau.
    Impact
    IA team was able to provide an enhanced level of assurance to the Board and Audit Committee through 100% analysis of the population. Analytics also helped the company to move repeatable analytic steps from the third line of defence to the second line of defence, thereby improving the overall control environment.

    Meet our leaders

    Nittin Arora
    Nittin Arora
    Partner and Telecom Industry Leader
    Mumbai
    View full profile