Urbanisation, a growing middle class, increased disposable income, technological advancements, and industry consolidation are changing how the retail and e-commerce industry operates.

Retail and e-commerce businesses must adjust to evolving dynamics, reconsider their operational frameworks to cater to the informed consumer, foster data-centric capabilities, and remain flexible in addressing market shifts.

The Grant Thornton Bharat advantage

  • Comprehensive knowledge
  • Cutting-edge solutions
  • Lifecycle support
  • Comprehensive knowledge
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    We help you reimagine retain and e-commerce business strategies, mitigate risks, and meet end-to-end requirements.
  • Cutting-edge solutions
    Cutting-edge solutions
    Elevate customer-centricity with offerings including digital transformation, data analytics, security and supply chain management.
  • Lifecycle support
    Lifecycle support
    Help companies explore, identify, and implement strategic choices that will sustain their businesses in the present while evolving them for the future.

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Beyond the basket
Thought Leadership Beyond the basket
The consumer industry is undergoing a significant transformation. Changing lifestyles, increased digital adoption, and rising disposable incomes are reshaping consumer preferences and business models.
21 Nov 2024
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AI In E-commerce: AI is transforming retail sectors like beauty, fashion, and luxury by enhancing customer engagement and personalisation. From virtual makeup try-ons to dynamic pricing in travel, AI-driven innovations are improving user experiences and operational efficiency. The article explores how AI's predictive analytics and cross-sector collaborations are revolutionising various industries.
4 min read | 23 Sep 2024
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Article Beyond borders: Navigating foreign direct investment for India’s retail sector
India's consumer industry is one of the fastest-growing sectors in the economy, driven by rapidly rise in disposable incomes, urbanisation, and a youthful
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    Our solutions

    Risk

    We specialise in delivering holistic solutions in governance, risk, and operations for consumer businesses. With expertise covering all facets of the value chain, we assist in process optimisation and the establishment of a resilient risk and governance framework tailored to your needs.

    Corporate governance | Internal audit | IFC/SOX compliance | Forensics and investigation | ESG guidance | Standard operating procedures | Social media audit and analytics

     

    Tax

    Collaborating with dynamic organisations, we craft customised tax planning strategies tailored to their unique business structures. Our tax advisory services are specifically crafted to assist clients in comprehending and mitigating the tax challenges inherent in business operations.

    Direct tax | Indirect tax | Government schemes 

    Cyber and digital transformation

    We support clients in managing and elevating their cybersecurity posture. Our specialisation lies in guiding clients through digital transformation using innovative technologies, valuable data insights, and efficient processes to unlock business value.

    Cyber security | Finance transformation | Reconciliation automation

    Sales transformation

    We assess clients' sales function maturity to pinpoint high-impact, low-effort areas for intervention, optimising sales performance.

    Revenue enhancement | Channel transformation | Customer experience (CX) transformation

    Business consulting

    Providing a fully integrated suite of strategic advisory services, we empower dynamic businesses to achieve growth. Leveraging our extensive experience and deep knowledge, we offer clients the insights and guidance necessary to reach their goals.

    Strategy planning and implementation | Market assessments and competition landscaping | Business planning | Annual operating plan | Working capital optimisation | Supply chain/operations transformation

    Transaction advisory

    Our experienced cross-sector team is committed to helping you achieve strategic objectives, be it divestments, joint ventures, or key initiatives. With a global presence and local expertise, we leverage our network to connect with businesses and deliver maximum value for our clients.

    Funding raising (equity and debt) | Mergers and acquisitions | JV assistance | Buy-side due diligence | Sell-side/vendor due diligence | Valuations

    Automation for cost saving and operational efficiency

    Problem Statement
    Our client, a one-stop fresh meat delivery start-up utilising a farm-to-fork model, faced challenges in streamlining their procure-to-pay process. Additionally, they sought to standardise and automate their accounts receivable process to enhance operational efficiency.
    Our Solution
    As their trusted advisors, we implemented strategies to optimise their procure-to-pay workflow and automate accounts receivable operations. We focused on integrating technology to semi-automate the payment gateway, facilitate reconciliation, and manage B2B invoices effectively using the client’s existing technology platform.
    Impact
    Our intervention yielded significant financial and operational benefits for the client. They achieved 5% to 10% in direct and indirect savings through reduced labor costs and enhanced control over payments and collections. Furthermore, automation led to a substantial time savings of over 200 working hours per month, primarily due to streamlined daily reporting and improved payment and invoicing processes.

    E-commerce for growth in a traditional industry

    Problem Statement
    Our client, a corporate real estate interior fitting company established in 1976, aimed to diversify their business by offering customers a one-stop online shop for purchasing interior construction materials. To achieve this expansion, they needed a comprehensive plan for launching an e-commerce venture.
    Our Solution
    In response, we were engaged to develop a five-year implementation roadmap for the e-commerce project. We established a project management office to oversee the execution and monitoring of this plan. Our team crafted a robust business plan and implementation strategy tailored to support the successful launch of the client's e-commerce website.
    Impact
    The strategic planning and roadmap provided by our team equipped the client with a clear path forward to expand their business into the online market, enabling them to offer a more comprehensive service to their customers. The establishment of a project management office ensured ongoing oversight and structured management to facilitate the successful implementation of the e-commerce venture.

    Meet our leaders

    Naveen Malpani
    Naveen Malpani
    Partner and Retail & e-commerce Industry...
    Mumbai
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    Akhil Chandna
    Akhil Chandna
    Partner, Global Mobility Services
    Noida
    View full profile
    Nupura Sudhan Bhat
    Nupura Sudhan Bhat
    Partner, ESG & Risk Consulting
    Mumbai
    View full profile