Imagine a business ecosystem where customer experiences are seamless, personal, and value driven. Technology, data insights, and streamlined processes converge to deliver exceptional interactions, fostering loyalty, growth, and profitability.

At Grant Thornton Bharat, we view customer transformation as a cornerstone of sustainable growth and market leadership. Our Salesforce-based Customer Engagement solution helps businesses redefine engagement strategies, unlocking new growth opportunities, improving operational efficiency, and building long-term partnerships. This innovative approach ensures businesses remain competitive, resilient, and future-ready.

Our services

  • B2B and B2C sales transformation using Sales Cloud
  • Sales performance management
  • Partner relationship management
  • Influencer management
  • Revenue lifecycle management and CPQ
  • Intelligent service operations
  • Customer service management
  • Self-service and digital engagement
  • Field service management
  • Cognitive care
  • Experience orchestration for B2B, B2C and G2C commerce
  • Customer acquisition and loyalty
  • Commerce AI
  • Digital product design and development
  • Agentforce and AI app development
  • Automation, data, integration, trust and analytics 
  • Customer data platform
  • Marketing engagement
  • B2B marketing automation
  • Personalisation - web and mobile
  • Customer loyalty - B2B and B2C
  • Marketing analytics and ROI

Why Grant Thornton Bharat?

Our Salesforce team brings 180+ years of combined experience and holds certifications across all major Salesforce clouds. With expertise in integrations, custom solutions, and DevOps, we offer:

We focus on serving the unique needs of key industries that drive business growth and customer satisfaction. Our priority industries include:

Get customised CRM solution for Non-Banking Financial Companies (NBFCs) that enhances field sales, automates loan origination, and improves customer experience through digital transformation.

Experience the future of real estate management with our Real Estate 360 solution on Salesforce's cutting-edge CRM platform.

Salesforce Manufacturing Cloud enhances transparency and collaboration by unifying account planning and forecasting. It provides a comprehensive customer view, aligning sales and operations for accurate forecasts.

Salesforce's solution leverages AI and real-time data to streamline supply chain management, enhance collaboration with distributors, and optimise sales processes.

Salesforce's Citizen Relationship Management (CRM) for the Government & Public Sector transforms citizen outreach and grievance management while effectively managing health program lifecycles, benefits, grants, and schemes.