ISO (International Organization for Standardization) provides a common framework and set of guidelines for organisations to follow, which helps to ensure consistency and quality in the products and services they provide. The different ISO standards address specific industries and business areas, such as quality management, service management, information security, etc. By following these standards, organisations can demonstrate their commitment to best practices and continuous improvement and gain a competitive advantage by improving their reputation and credibility with customers, regulators, and other stakeholders.

At Grant Thornton Bharat, we understand the importance of establishing processes to meet customer requirements and deliver quality products and services. We assist organisations in their ISO journey through our service offerings, such as:

  • ISO 9000:2015
    It aims to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. The standard depends on several quality management principles like a strong customer focus, the top management's involvement, a process approach, and continual improvement.
  • ISO 20000-1:2018
    It is an international standard for IT service management. It provides a framework for delivering and managing IT services to meet business and customer requirements. The quality standard depends on best practices from IT service management frameworks such as ITIL (Information Technology Infrastructure Library). The quality standard also specifies the requirements for an effective service management system, including service delivery, relationship management, and continual service improvement.

  • ISO 14001:2015
    ISO 14001:2015 sets criteria for organisations to establish, maintain, and improve effective environmental management systems. It aids in enhancing environmental performance, complying with regulations, managing risks, boosting stakeholder confidence, achieving cost savings, and aligning with the ESG agenda. The structured framework helps reduce carbon footprints, seize innovation opportunities, and promote sustainability.
  • ISO 45001:2018
    ISO 45001:2018 provides a framework for organisations of all sizes and industries to establish, implement, maintain, and improve systems and processes for ensuring workplace health and safety. It aims to prevent work-related injuries, illnesses, and fatalities, helping organisations comply with regulations, enhance reputation, and manage occupational health and safety risks effectively. ISO 45001:2018 is increasingly recognised as essential for creating a safe and healthy work environment.

Our offerings

  • Gap analysis
  • Process definition and implementation support
  • Training on: 
    • Standard awareness (ISO 9001, ISO 20000, ISO 14001 & ISO 45001)
    • Internal quality auditor
  • Internal audits

Our credentials

  • We have provided advisory to various global organisations covering domains such as BFSI, IT, ITES, insurance, services-based industries, telecom, banking, defence, governments, NGOs, NBFCs, public sector undertakings and many more.
  • Completed 100 plus ISO advisory engagements without any non-conformances identified during certification
  • Expertise in documenting operational SOPs for various domains

Benefits

120x120px_Solutionist.png

Improved customer confidence and satisfaction

   Inclusive-development.png

Improved metrics and management reporting
sales-strategy.png

Improved business operations by aligning IT and business processes

   channel-strategy.png

Better management of customer expectation