Operations orchestration: Maximising efficiency for global capability centres

Global capability centres, or GCCs, serve as the operational backbone for numerous multinational corporations. These centres, strategically located around the globe, bring together crucial functions such as IT, finance, and HR. Beyond mere cost efficiency, they are instrumental in fostering innovation, stimulating growth, and delivering tangible value to their parent organisations. Orchestration is the core principle that drives the success of GCC operations and helps them achieve seamless operations, efficiency, and consistent excellence in performance.

1. GCCs frequently encounter inefficiencies in their processes, resulting in bottlenecks, delays, and escalated operational expenses. Operations orchestration offers a solution by streamlining and automating repetitive tasks, minimising manual intervention, and enhancing process efficiency.
2. Inconsistencies in processes across different teams or regions can impede collaboration and scalability within GCCs. Operations orchestration facilitates process standardisation by establishing clear workflows, protocols, and best practices.
3. Efficient resource allocation to meet fluctuating demands and priorities poses a challenge for GCCs. Operations orchestration provides real-time visibility into resource availability, utilisation, and demand forecasts.
4. Collaboration among diverse teams, departments, and stakeholders can be complex for GCCs, particularly when operating across dispersed locations. Operations orchestration simplifies collaboration by centralising communication, documentation, and task assignment within a unified platform.
5. GCCs must comply with various regulatory requirements and manage operational risks to ensure business momentum.
6. Operations orchestration enables automated compliance checks, audit trails, and risk assessments to identify and address potential compliance and risk issues proactively.

Here is an example showcasing how a procure-to-pay process transforms, demonstrating the before and after effects of operations orchestration:

As GCCs expand and evolve, operations orchestration emerges as a promising strategy to enhance efficiency significantly. By seamlessly integrating people, processes, and technology, orchestration enables GCCs to surmount critical obstacles, streamline operations, and attain operational excellence.